When you order a fruit tree, nut tree, berry bush, or ornamental plant from Ty Ty Plant Nursery, LLC, you’re not just buying a plant—you’re investing in your landscape, your harvest, and your future. That’s why we back every eligible plant with our exclusive Plantsurance™ Policy—a simple, transparent promise designed to give you peace of mind.

In this blog, we’re pulling back the curtain to show you exactly how our Plantsurance Policy works, why we created it, and how it reflects our commitment to your success.

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🧾 What Is the Plantsurance™ Policy?

The Ty Ty Plantsurance Policy is our one-year plant replacement guarantee. If your eligible tree, shrub, or plant doesn’t survive its first year, we’ll issue you store credit for the original plant value so you can try again, or order something else—no red tape, no hassle.

✅ One year of protection from your delivery date
✅ Covers trees, shrubs, vines, and berry plants
✅ Store credit issued for non-survivors with photo documentation
✅ No return shipping or restocking required

Think of it like insurance for your garden—with zero stress and all success.

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🌱 Why We Created Plantsurance

Planting trees and shrubs can feel like a big commitment—especially when you’re ordering online. Weather, transplant shock, or even a dry spell can impact survival, and we want our customers to feel supported, not stranded.

That’s where the Plantsurance Policy comes in:

• We want you to feel confident placing your order.
• We want to eliminate the fear of “what if it doesn’t make it?”
• We want to partner with you, not just sell to you.

Your success is our success, and Plantsurance helps guarantee it.

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📸 What’s Required to File a Claim?

The process is simple. Here’s how it works:

1. Perform a Scratch Test – Use your fingernail or a knife to gently scratch the bark. If you see brown or brittle tissue instead of green, your plant may be dead.
2. Take Photos – Include clear images of the plant, and the scratch test result.
3. Submit a Claim – Email our customer service team or fill out the online claim form.
4. Receive Store Credit – Approved claims receive store credit for the purchase price of the plant (excluding shipping).

🕐 Please allow a short processing window while we review your photos and verify the claim.

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🚫 What’s Not Covered

Like any guarantee, our Plantsurance Policy has a few exclusions:

• Shipping costs and taxes are not refunded or credited
• Planting outside recommended zones
• If the claim is not with 1 year of delivery

We’ll always do our best to support you, but successful planting also requires reasonable care on your end.

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🌿 How to Ensure Your Tree Thrives (and Avoid Needing a Claim)

The best way to take full advantage of Plantsurance is to not need it at all. Here are a few pro tips to ensure your plant thrives:

• Plant promptly upon arrival
• Soak roots before planting (1–2 hours for bare root plants)
• Use Soil Moist Transplant Crystals to retain moisture
• Mulch and water regularly, especially during the first 12 weeks
• Avoid overhead watering and protect young trees from lawn equipment

Our planting and care instructions are are printed on the back of the packaging slip on the outside of your box—always follow them closely.

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🛒 Why Buy from Ty Ty Plant Nursery, LLC?

Besides our generous replacement policy, here’s why our customers trust Ty Ty:

🌱 Non-GMO, nursery-grown trees selected for U.S. climates
💸 Best prices in the industry
🚚 Fast, careful shipping across the country
🛡️ 1-Year Plantsurance Policy included FREE with eligible plants

Whether you’re growing apples in New York or figs in Florida, Ty Ty Plant Nursery is here to help you grow confidently—and back it up.

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🌟 Final Word: Your Garden is Protected

With our Plantsurance Policy, your planting success doesn’t have to be a gamble. It’s our way of saying, “We’ve got your back.”

Ready to order with confidence? Shop our full selection of fruit trees and berry plants at Ty Ty Plant Nursery, LLC and enjoy the peace of mind that comes with Plantsurance protection.

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